ADP Dealer Services, the leading provider of integrated computing solutions for automotive and truck dealers, has deployed the Dexterra Concert™ mobile business platform and the Dexterra Mobile Field Service™ application. The application – which has been integrated with the company’s Clarify CRM system – optimizes and manages ADP’s mobile field service workforce, enabling them to instantly and easily receive work orders, view critical customer information in real time, report on and manage service inventory and improve asset management.

“Dexterra sets itself apart from the competition not only in its support of multiple devices, but through its ability to easily integrate with existing systems and its clear appreciation of our business requirements.”

Doug Karlson, vice president and general manager, Field Services Engineering for ADP Dealer Services.

Source Refrigeration provides service, repair, construction and installation services for commercial-grade refrigeration, heating, ventilation and air-conditioning (HVAC) systems. The company’s customers include major chain stores, supermarkets, office buildings, and other commercial establishments in various markets around the US, including Wal-Mart, Target, Safeway, Kroger, 7-11, and many others. The company has 30 branch offices in the U.S and has a corporate fleet of 650 trucks. Over the past six-plus years, Source Refrigeration’s revenues have grown an average of 15-20 percent annually.

“Dexterra’s unique adaptable mobile applications have enabled us to achieve our objectives on budget by combining out-of-the-box functionality with the ability to adapt and evolve to meet the company’s current and future needs, said Hal Kolp, vice president of IT for Source Refrigeration.

Tennant, a world-leading manufacturer of indoor and outdoor cleaning solutions and specialty coatings, has over 800 field technicians in 15 countries and seven languages calling on thousands of customers worldwide. Their existing business processes – which were largely manual and paper-based – didn’t match up to their award-winning standards and had become a choking point for service, revenue, and operations. Tennant wanted its service technicians to focus on repairing equipment, not completing paperwork. They also wanted to eliminate billing errors and make customers less dependent on call center support for quotes, orders, and billing issues.

“Dexterra’s mobility solution has enabled our field workers to become a lot more efficient and productive. Lots of people talk about a truly global solution, but this one actually works,” said Leo Surrmond, service development manager, Tennant Company. “Our engineers spend a lot less time on the phone asking about available inventory or their next job because that information is now literally at their fingertips.”