Customer Highlights

Challenges - Up to 15 percent of utility bills were estimated because readers couldn't access meters, leading to customer complaints - Correcting Electrical outages took too long because it depended on customers to report problems

Solution - AMR / AMI delivers accurate, real-time access to customers' meters - Utility operations can pinpoint problems immediately, reducing repair time-power outage locations; potential water leaks, etc. - Tropos wireless network infrastructure connects meter data collector units into city fiber optic network

Results - City expects a net savings of $18.7 million over a 15-year period - Improved utilities service and lower operating costs - Wireless network in place for future public service and public safety applications

Systems and Services - Tropos Networks MetroMesh 5210 routers - Aclara STAR Fixed-Network AMR/AMI